Should employers be allowed to use AI to assess employee performance?

Artificial intelligence is increasingly being used in workplaces to monitor productivity, analyse performance and support management decisions.

Supporters argue AI can help employers assess performance more consistently, identify training needs and reduce administrative workloads.

Critics warn that automated assessments may lack context, produce biased results and intrude on employees' privacy.

A recent example is Co-op Legal Services, which has introduced AI assessments of customer calls that contribute to staff performance reviews.

The Information Commissioner's Office says workplace monitoring must be lawful, fair and proportionate.